Personal Online Banking Upgrade
Our online banking platform is getting a makeover.
Coming June of 2024, your online banking and mobile banking experience will be upgraded with a new look and powerful features to give you more control and visibility into your finances. Review your monthly spending habits, get personalized saving suggestions, see all your accounts with the swipe of a finger, and so much more!
Important Dates
People Pay: Unavailable June 11th at 3:00pm – June 24th
Mobile Deposit: Unavailable June 20th at 6:00pm – June 24th
Online and Mobile Banking: Unavailable June 21st – June 24th
New Online and Mobile Platform: Available June 24th
Stay In The Know
Make sure we have your most recent contact information by updating in the online banking platform under “Settings” or speak to a customer care representative by calling us at 800-508-2265
Check out the new platform!
Overview
View your accounts, balances and asset summary.
Transfers and Payments
View transfers, pay a bill with Bill Pay and manage your account settings.
Account Services
Manage your Direct Deposit, view your credit score, reorder checks, and view and download your eStatements!
Frequently Asked Questions
You may login to the new online banking platform starting Monday, June 24th through the “Sign In” button on our website.
The new online banking platform will be available Monday, June 24th.
Yes, online banking will be unavailable during the deconversion period.
People Pay: Unavailable June 11th at 3:00pm – June 24th
Mobile Deposit: Unavailable June 20th at 6:00pm – June 24th
Online and Mobile Banking: Unavailable June 21st – June 24th
New Online and Mobile Platform: Available June 24th
Our branches will remain open during normal business hours.
While the platform is down, we encourage you to use telephone banking, available 24/7 by calling 888-290-4636, or by visiting a branch.
At first login you will be able to use your current User ID and Password. The system will then prompt you to enter a new Password.
You can reset your password by clicking “Forgot your password” on the sign-in page.
Once you are logged into your online banking account, click on setting at the top of the page. Scroll down to “preferences” and click “manage address and contacts”. You may update your information from there.
No, you will not need to re-enroll in online banking.
No, you will not need to re-enroll in e-statements.
Our online banking platform was in need of an upgrade. We strive to make it easier to bank with us, and by upgrading your online banking and mobile app experience, we are doing that! You’ll have more control, power and visibility over your finances, and frankly – that’s pretty great.
Everything you could do before, and so much more!
The features you love most about our current online banking platform, like Savvy Credit, Bill Pay, debit card controls, electronic statements and transaction options are staying the same!
Yes. Our wonderful customer care team or fantastic branch staff is available to help walk you through these changes. Visit a branch or call us at (800) 508-2265.
Yes, you will be able to see your transaction history back to March 2023.
TBD.
Yes, all scheduled transfers will not be interrupted with the upgrade.
Yes, your account alerts (like balance, transactions, checks, etc) will need to be re-added within the new online banking platform.
Yes, your current bill pay information will remain the same. No need to re-enter information, unless you are adding a new bill payment vendor.
Yes, you can continue to make transfers between Avidia Bank accounts.
Yes, you can continue to make external transfers between your accounts not held at Avidia Bank.
Yes. With the new Digital Banking upgrade, Avidia Bank will be offering a P2P solution.
Just like you do today, there will be a link on the site to access your reward points.
Yes, for added security after 30 minutes you be asked to sign back into online banking.
Personetics is a powerful tool within your new online banking platform that uses your spending habits to deliver you personalized financial management information. This will be available within the online banking platform.
Yes. Mobile deposit, P2P payments, bill payments, transaction history and balance inquiries will be unavailable in the current Avidia Bank mobile app during the deconversion period.
People Pay: Unavailable June 11th at 3:00pm – June 24th
Mobile Deposit: Unavailable June 20th at 6:00pm – June 24th
Online and Mobile Banking: Unavailable June 21st – June 24th
New Online and Mobile Platform: Available June 24th
Yes! The new mobile banking app can be downloaded through the app store on your iPhone or Android.
The new mobile banking app will be available Monday, June 24th.
You can login to the new Avidia Bank mobile app with the same user ID and password your currently use for your Digital Banking. At first login you will be prompt to create a new password.
With the new Avidia Bank mobile app, at first login you will use your current User ID and Password. You will be prompt to change your password.
This is a code sent to your mobile device to authenticate your login credentials.
No. During the deconversion period, June 21st through June 24th, you will be unable to access or view your balances, transaction history and transfers in the mobile app.
No. You may sign up for mobile banking independently of online banking.
Once you are logged into your mobile app, click on setting at the top of the page. Scroll down to “preferences” and click “manage address and contacts”.
Everything you can do on the desktop version, plus remote deposit capture!